Refund policy

This policy explains how cancellations and refunds work for paid SimFabric plans, sold by Voxity Technologies Private Limited (“we”, “us”). It is part of our Terms of service.

1. Cancelling

• You can cancel a subscription at any time in Settings → Billing. Cancelling stops the next renewal; you keep your plan until the end of the period you have already paid for, then your account moves to the Free plan.
• The Free plan is never charged, so there is nothing to refund.

2. Refunds within 14 days

• If you are not satisfied, you can ask for a full refund within 14 days of a charge - your first payment or a renewal. Email support@simfabric.dev from the address on your account, with the date of the charge.
• When a refund is made, the subscription it paid for ends and your account moves to the Free plan.
• After 14 days, payments are not refunded, including for the unused part of a period, except where the law requires it. You can still cancel so you are not charged again.

3. How a refund reaches you

• We issue refunds ourselves, to the original payment method through Razorpay. Your bank decides when the money reaches your account after we issue it.

4. Changing plans

• Moving to a higher plan takes effect immediately. Moving to a lower plan takes effect at your next renewal; no refund is due for the change.

5. Contact

Questions about a charge or a refund: support@simfabric.dev.